Research
Our research offers insight, expertise and specialist data
An Open Welcome: Accessibility in Pubs Guide
Our guide emphasises that accessibility is achievable for every pub regardless of size, budget or building age, as meaningful progress often comes from small, practical adjustments and a willingness to listen to disabled customers and staff. The guide outlines many practical steps pubs can adopt to strengthen their accessibility.
Accurate Online Information
Ensure your pub’s accessibility details are clear and easy to find online. Include specifics on parking, entrances, toilets, and any step-free routes, with photos where possible.
Creating an Accessibility Guide
Develop a clear, honest guide outlining your venue’s accessibility features, supported by photos where possible.
Staff Training & Access Champion
Invest in staff awareness so your team feels confident welcoming disabled customers. Training should cover practical topics like guiding visually impaired guests, understanding non-visible disabilities, and the correct use of emergency cords.
Inclusive Recruitment
Encouraging applications from disabled people and neurodivergent individuals helps create a workforce that reflects your customer base and brings valuable skills and insights into your business.
Investment in Accessible Infrastructure
Where possible, plan for physical improvements during refurbishments. Priorities include step-free access, ramps, lowered bar sections, accessible toilets, and clear signage with contrasting colours.
