PUB OPERATIONS
From accessibility to licensing, below you will find guidance on all aspects of running a safe, welcoming and successful pub
We offer advice, develop guidance and provide strong representation for our sector across a wide range of operational areas that are key to running profitable and vibrant pubs in communities across the UK.
Please to watch this video.

Running a Pub
Our annual guide to running a pub provides valuable data for publicans on the typical operating costs in the UK pub industry. Representing the best available data from BBPA members, it is a vital reference tool for anyone thinking of investing in a pub.
Challenge 21 & Challenge 25
Launched in 2003, alongside new measures introduced in the Licensing Act, the BBPA’s Challenge 21 campaign, has since had a significant impact, with underage drinking down almost two thirds in England in the same period.
With a Challenge 25 option introduced as well and subsequently rolled out across Scotland, the poster campaign is a simple but crucial reminder to ask for ID. It has become synonymous with supporting venues to easily and confidently support responsible drinking and avoid the sale of alcohol to under-18s.
You can also save and download the Fruit Machine Challenge 25 posters below:

Operating a Safe & Welcoming Pub
- Accessibility
- Drugs & Pubs
- Pub Dilapidations
Accessibility
Pubs can significantly enhance the experience of disabled customers and employees by recognising that accessibility goes far beyond ramps and accessible toilets, encompassing clear communication, sensory‑friendly environments, informed staff and accurate online information about what a venue can and cannot provide.
With nearly 17 million disabled people in the UK and the wider “Purple Pound” worth £446 billion annually, improving accessibility is both a moral responsibility and good business sense.
Our guidance emphasises that accessibility is achievable for every pub regardless of size, budget or building age and outlines many practical steps pubs can adopt to strengthen their accessibility.
Drugs & Pubs
Drugs can be associated with the night-time economy, and even the best-run premises are not always immune. The BBPA has produced guidance for pubs to assist licensees and their staff with drug-related problems.
Drink Spiking
Drink spiking can be defined as adding a substance to someone’s drink without their knowledge. Alcohol is the most common substance to be added, but illegal or legal drugs are other substances that might also be used. This is illegal, and there are a number of different criminal offences that such an action falls under. Any motivation for drink spiking – be it for criminal purposes or any other reason – should not be tolerated as it is a crime.
Pub Dilapidations
The issue of pub dilapidations and in particular the disputes that can sometimes arise between tenants and pub companies in relation to this, highlighted that there is a need to look closely at why these difficulties occur and what can be done to address them.
We developed a set of best-practice guidance that not only reflects current guidance and legislation, but also seeks to ensure that dilapidations are better managed and communicated so that all parties are better educated on the process and their individual responsibilities. It is hoped greater transparency and understanding will lead to fewer disputes.
Licensing & Gaming in Pubs
- Amusements & Gaming
- Late night Levies
- The Licensing Act 2003
Amusements & Gaming
Pubs have long been the home of entertainment, including live music, TV sport and amusement machines to name a few. These are regulated by different licences and permissions; this section sets out the key information needed by pub operators, to ensure they are within the law, when offering entertainment in their venues.
Late night Levies
The Late Night Levy is a discretionary power, introduced through the Police Reform and Social Responsibility Act 2011. It allows licensing authorities to raise contributions from late-night alcohol suppliers to help fund policing of the night-time economy. The BBPA opposes this punitive tax, preferring local partnerships that work together to provide effective solutions to local issues.
The Licensing Act 2003
The Licensing Act 2003 established a single integrated scheme for licensing premises in England and Wales. It is the basis upon which all licensed premises operate. This includes the sale or supply of alcohol, the regulation of entertainment and the provision of late night refreshment. Further guidance, known as Section 184, has been produced to supplement the Act.
Working with Local Partnerships to Support Pubs
The BBPA and member companies are committed to promoting a responsible drinking culture in the UK; we work with a range of stakeholders to help achieve this. As such, the BBPA endorses a number of local partnership initiatives, which work together to provide effective solutions to local issues. The initiatives bring together businesses, local authorities and police at a local level to tackle alcohol-related issues.

Ask for Angela
Ask for Angela is a discreet way to ask for support if you need it for any reason. By asking for “Angela”, you can let staff know quickly, quietly and without fuss that you need help.
If you ask for Angela, trained staff will respond calmly and appropriately, taking your lead.

National Pubwatch
National Pubwatch is a voluntary organisation set up to promote best practice through supporting the work of local Pubwatch Schemes.

Best Bar None
Best Bar None accredited venues have been assessed for their commitment to excellence in safety, customer service, and responsible alcohol management practices.

Purple Flag
Purple Flag is an international accreditation programme that aims to reward those who achieve this in their destinations after dark. It strives to help create safe and thriving locations at night for all users.

Pub is the Hub
Pub is The Hub is a not-for-profit organisation, which offers independent specialist advice to publicans on rural services diversification so they can all provide viable local services or activities which add social value in their area.


